Job Description
Donor Centre Manager - Clinical
Job Summary
Lead a dedicated, multi-disciplinary team to deliver safe, high-quality blood donation services that save lives every day. As a Donor Centre Manager, you will ensure a reliable supply of blood and blood components to meet patient needs, while creating a positive and supportive experience for donors and staff. You will take ownership of performance, safety, and quality standards, using your leadership skills to motivate teams, drive continuous improvement, and manage change. Working closely with colleagues across NHS Blood and Transplant, you will play a vital role in strengthening collaboration, improving service delivery, and maintaining the highest levels of regulatory compliance and patient care.
Main duties of the job
- Lead and manage a multi-disciplinary team, setting clear expectations and driving performance against key targets and KPIs.
- Ensure a safe, efficient, and compliant blood donation service, maintaining high standards of donor care and product safety.
- Deliver an excellent donor experience, acting as a visible and approachable leader within the donor centre.
- Analyse performance data to identify trends, manage risk, and implement improvements to service delivery.
- Lead quality governance activities, including audits, inspections, and continuous improvement initiatives.
- Manage change programmes, translating organisational objectives into meaningful improvements for teams and services.
- Build strong relationships across departments to ensure a reliable and sustainable blood supply.
- Develop and support staff through coaching, mentoring, and performance management.
- Ensure compliance with clinical, regulatory, and organisational policies and procedures.
- Contribute to service development, innovation, and future workforce planning.
About You
Experience and Knowledge
- Experience as a supervisor / leader in a clinical or regulated environment at a senior level, delivering organisational objectives
- Experience of leading a team of multi disciplinary staff
- Understanding of working with budgets and use of financial/activity information
- Experience of presenting educational materials
- Experience of working with customers/donors and satisfaction initiatives
- Experience of audit / clinical audit
- Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems
Qualifications and Training
- Registered Nurse with current Nursing and Midwifery Council registration (which must be maintained) as Registered Nurse - Adult
- Demonstrates committment to own Continued Professional Development (CPD)
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer:
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59 on Sunday, 22nd November 2026
The assessment process for this role will include: a single interview and a session visit.
Interviews are anticipated to be held on w/c 14th December 2026 – subject to confirmation.
For informal enquiries please contact –
Caroline Eaton; Area Manager, Caroline.eaton@nhsbt.nhs.uk
