Job Description
Donor Centre Administrator
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
Job Summary
As a Donor Centre Administrator at NHS Blood and Transplant (NHSBT), you will help make sure patients get the blood components they need by keeping our donor appointments flowing. You will be the first point of contact for donors and visitors, giving a warm welcome, answering questions by phone and email, and keeping accurate records that protect donor safety and patient outcomes. You will also use data and systems to plan and book appointments by blood group, respond to last-minute changes, and support the team with a high-quality admin service. If you are organised, confident speaking with people, and enjoy turning busy days into calm, safe and efficient service, you could be a great fit.
This part-time role involves 6 shifts per fortnight, with each shift approximately 9.375 hours. Shifts are scheduled between 8:00am – 9:00pm, including regular weekend working.
Main duties of the job
- Help patients receive the right donation by booking and managing donor appointments in line with daily demand and blood group targets.
- Give donors a caring, professional welcome in person, by phone and by email, making it easy for them to attend and return.
- Use your influencing skills to encourage attendance, including when we need donors at short notice.
- Handle sensitive conversations with clarity and respect, including explaining when we do or do not need a donor to donate.
- Keep donor records accurate and easy to retrieve, protecting confidentiality and supporting safe, high-quality service.
- Be an expert user of our systems and Microsoft Office, entering and checking data to national standards.
- Review attendance, feedback and performance data, then take action to improve the donor experience and appointment fill rates.
- Support learning and progress in the team by helping colleagues build confidence in key systems and ways of working.
About You
Essential Skills & Experience
- Build and maintain excellent customer relationships.
- Communicate clearly and confidently, with the ability to influence and persuade to achieve the right outcome.
- Work confidently with confidential information and follow data protection requirements.
- Use IT systems accurately, including Microsoft Office and other software, while staying organised in a fast-paced environment.
- Keep detailed paper and electronic records so others can quickly find the information they need.
Essential Qualifications
- Educated to NVQ Level 3 in Customer Service, or equivalent experience.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer:
- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59 on Tuesday, 14th April 2026, we may close this vacancy early if a high number of applications are received so it’s advised to apply early.
The assessment process for this role will include: a single interview. Interviews are anticipated to be held on Thursday, 23rd April 2026 – subject to confirmation.
For informal enquiries please contact –
Jessica Johnson, Area Matron, at jessica.johnson@nhsbt.nhs.uk
