Job Description
Organ Allocation Specialist – Call Handler
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
Job Summary
At NHS Blood and Transplant (NHSBT) we work with our generous donors and donor families to enable their generous donations to change and save the lives of patients every single day. Our organisation doesn’t just facilitate blood donation, a key area of our service is Organ and Tissue Donation and Transplantation (OTDT) and this is where we need you.
At NHSBT, every call you take and every task you complete helps save or improve lives. We’re looking for organised, confident communicators - especially those with experience in busy admin or call centre environments - to join our Hub Operations team. Our Hub is responsible for facilitating up to 1,600 donations per year, conducting over 39,000 offers and ensuring that 4500 potential transplant recipients receive an offer of a live saving or improving transplant.
As an Organ Allocation Specialist, you will co-ordinate the administration behind the matching and allocation of human organs for transplantation, 24 hours a day, 365 days per year to the UK, Republic of Ireland and European Organ Exchange Organisations.
This is not a clinical role, and you do not need clinical experience. Instead, you’ll use your coordination, communication, and IT skills to support the life-saving process of organ donation and transplantation You will be joining a fast paced, call centre type environment, handling many calls per shift and will be pivotal in making successful transplants happen.
Main duties of the job
In this role your responsibilities will include:
- Communicating - Handle incoming and outgoing calls with clinical teams, labs, and transplant centres staff both nationally and internationally, in a clear and professional manner.
- Recording information relating to organ offering on national IT systems quickly and accurately.
- Coordinate logistics, including arranging transport for organs and specialist teams.
- Coordinate with transplant centres in relation to registration of urgent patients awaiting transplantation, capturing and recording transplant outcome information and removing patients from the waiting list following transplantation.
- Coordinate with research studies around placings organs for research where they have been deemed unsuitable for transplantation.
- Acting as the onsite emergency contact during out of office hours for the Organ Donation and Transplantation teams.
You will be required to take part in a rota to support 24/7 working. Shifts include day, night, weekend and bank holiday. You will receive notice in advance of the shifts and on-call to be covered.
About You
Qualifications and Training
- Equivalent experience in a similar role or NVQ Level 4
- No clinical or medical background required
Experience and Knowledge
- Experience of working in a busy office environment, handling conflicting deadlines and priorities
- Experience of working in an administrative role
- Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint)
- Experience of using IT systems to produce reports and correspondence which are timely, professional and accurate
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer you:
- Free parking
- Unsocial hours enhancements
- Full training programme to enable you to work in a self-motivated way
- NHSBT promotes flexible working opportunities where the role allows.
- 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
- An NHS career pathway- we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
We are holding the following virtual sessions for you to learn more about this role prior to submitting your application:
Session 1: 2pm on 30th March 2026
Session 2: 7pm on 1st April 2026
Session 3: 3pm on 2nd April 2026
To book your place to attend please reach out to Bethan.pezzack@nhsbt.nhs.uk
This vacancy will close at 23:59 on Tuesday 7th April 2026.
Interviews are anticipated to be held on Monday 20th April 2026 – subject to confirmation.
For informal enquiries please contact: Bethan Pezzack, Operational Lead – Hub Operations on bethan.pezzack@nhsbt.nhs.uk
