Job Description
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
Job Summary
In this role, you will support the Head of FTSU (Freedom to Speak Up) and Resolution Service to keep our resolution processes running smoothly and on time.
You will be the central point of contact for the team, helping colleagues across NHS Blood and Transplant (NHSBT) get the right information quickly, and handling sensitive enquiries with care and discretion.
From managing diaries and organising meetings to improving documents and tracking actions, your work will help leaders focus on what matters: delivering safe, high-quality services for donors, patients and colleagues.
If you are organised, calm under pressure and enjoy making things easier for others, this is a great chance to contribute, learn and progress in a supportive national organisation.
Main duties of the job
- To provide comprehensive virtual office management and administrative support to the Head of FTSU & Resolution Service.
- To provide a comprehensive administrative service, acting as a central source of communication between the Manager and Senior Managers in the Directorate and other Directorates and with agencies/contacts external to the organisation.
- To ensure the smooth running of Resolution processes and the timely prioritisation of all administrative duties.
- To act as a communication channel between the manager, department/team, other departments and external agencies.
You will be required to undertake occasional travel to other NHSBT sites and external venues, staying overnight if necessary (with appropriate prior notice)
About You
Experience and Knowledge
- Experience in running bring forward systems and chasing progress on actions
- Proficient in Microsoft Office, including Word, Excel and PowerPoint, TEAMs and SharePoint
- Experience of working in a busy office environment, using office equipment, handling conflicting deadlines and priorities
- Experienced in undertaking research and preparing clear and concise reports, analysis and recommendations from the results
- Experienced in producing meeting agendas and minute taking.
Qualifications and Training
- Experience in a business administration field equivalent to NVQ L4 OR NVQ L4 (or equivalent) qualification in Business Administration
- European Computer Driving Licence (ECDL) – Part I & II or ITQ2, or CLAIT II, or OCR (RSA) level 3 in text/word processing or demonstrable work experience
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer:
- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
This is a fixed term/secondment for 12 months.
The successful candidate may be based at any of our main centres in England, by agreement.
Next Steps
This vacancy will close at 23:59 on Monday 6th April 2026.
This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early
The assessment process for this role will include: a single interview. Online interviews are anticipated to be held week commencing 20th April 2026 – subject to confirmation.
For informal enquiries please contact Rachel May, Head of Freedom to Speak Up (FTSU) & Resolution Unit, via email at rachel.may@nhsbt.nhs.uk
