Job Description
Job Summary
We’re looking for someone to lead a team of Donor Carers and Donor Care Supervisors. Your job will be to keep the team motivated, trained, and ready to give excellent care. We rely on a positive and motivated team to deliver excellent customer service, so our donors come back time and time again. That’s where you come in—you’ll be their role model, supporting and developing them to reach their full potential. Your job will be to keep the team happy, confident, and trained, all while making sure they provide the best possible care. You’ll also help create a great working environment, offer guidance and training, and step in when any issues come up.
The relationship and trust we build with our donors is important—we have to make sure every donation is safe for the donor and safe to transfuse. You’ll use your clinical judgement to decide if someone’s able to donate, based on their health and medical history. Even if someone can’t donate, it’s just as important that they feel valued and encouraged to come back again. You’ll lead by example, using different leadership styles to bring out the best in your team. We care about our donors and the quality of what we do, and that means you’ll play a big role in helping your team deliver a safe, smooth, and positive donation experience every time.
Main duties of the job
This role is all about leading with care, keeping things safe, and making sure every donor has a great experience. Here’s what you can expect day to day:
- You’ll be the go-to person on session, making sure everything runs smoothly and is safe for our donors. You’ll decide if someone is fit to donate, making sure it’s safe for them, and safe for the person receiving the donation.
- You’ll make sure donors have a great experience from start to finish.
- You’ll help your team stay sharp by keeping everyone’s skills (including yours!) up to date.
- You might have some tough conversations now and then, but you’ll handle them with care, confidence and professionalism.
- You’ll keep learning and growing, helping us get better at what we do everyday.
Your working hours will be:
This is a shift-based role. You’ll usually work 8 days per fortnight. Shift times vary according to which venue the session is being held at, but usually the early shifts start at 0830hrs and finish 1730hrs and the late shifts start at 1130hrs and finish at 2100hrs. Paid shifts will be about 9.375 hour’s long.
You’ll need to work some weekends and bank holidays. While the days can be long, you won’t work more than four days a week.
About You
Experience and Knowledge
- Demonstrate leadership qualities and understand the principles of best practice to deliver high quality care.
- Have experience of supporting the professional development of others.
- Have an understanding of clinical audit and research.
- Have experience of supporting improvements and change in practice.
- Have an awareness of patient safety initiatives and risk management.
- Have experience of working with Information Technology such as hand-held devices and Microsoft Office packages (Word, Excel and PowerPoint).
Qualifications and Training
- Registered Nurse with current Nursing and Midwifery Council registration (which must be maintained) as Registered Nurse – Adult
- Hold a full and valid UK driving licence with no more than 6 points (check if applicable)
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer:
- No night shifts.
- TOIL (Time off in Lieu)
- Chance to work in other areas/specialisms.
- Facilitating donation
- Flexible working options (where possible)
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
This vacancy will close at 23:59 on 8th June 2025
Interviews are anticipated to be held w/c 16th June – subject to confirmation.
For informal enquiries please contact Kennesha McIntosh at kennesha.mcintosh@nhsbt.nhs.uk
